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Multicultural Program Management
Tuesday, August 22, 2017 11:00 AM PDT - 01:30 PM PDT

The final webinar in the Cultural Understanding and Culturally Responsive Services Spotlight Series builds on the previous discussions of culture and health disparities in behavioral health. This session offers dynamic presentations and discussion for putting all the pieces together and establishing and maintaining multicultural programs and services. Topics include the following:

  • cultural humility;
  • identifying and addressing micro-aggressions;
  • creating culturally respectful environments;
  • understanding and using the cultural competency continuum;
  • relationships, connections, and team building;
  • bringing people together; and
  • acknowledging and celebrating differences.

Gabriela Zapata-Alma, LCSW, CADC 


Gabriela Zapata-Alma, LCSW, CADC, is the Director of Substance Use Treatment Programs at Thresholds, Co-Owner/Founder of Roots Counseling & Training Solutions, and Adjunct Faculty at The University of Chicago’s School of Social Service Administration.  Gabriela brings over 12 years’ experience providing direct services, training, and consultation, as well as designing and leading programs using Motivational Interviewing, Harm Reduction, Trauma-informed Care, Housing First, and Third wave behavioral interventions.  Gabriela graduated from University of Chicago’s School of Social Service Administration, earning certifications in Evidence-based Practice and Advanced Alcohol and Other Drug Abuse Counseling.  Gabriela has presented locally and nationally on a range of topics specific to serving highly vulnerable and medically complex populations, and she has provided consultation and technical assistance to programs serving homeless individuals, families, and youth with co-occurring disorders locally, nationally, and internationally.

Lonnetta M. Albright, CPEC


Lonnetta M. Albright, CPEC, is the President and Owner of Forward Movement, Inc.  For the past 17 years, Lonnetta has served as Executive Director of the Great Lakes Addiction Technology Transfer Center (Great Lakes ATTC) at the University of Illinois/Jane Addams College of Social Work.  She is a dynamic and transformative speaker, facilitator, and coach who has worked nationally and internationally (Canada, the Caribbean, and Africa), adding value to and changing the lives of thousands.  Her expertise lies not only in connecting with her clients and audiences but also in her ability to take complex ideas and concepts and break them down into practical and thought-provoking blocks, presenting that very same information in an exciting, learnable, and inspirational way. She is also a certified John Maxwell Coach, Trainer, and Speaker and a member of the John Maxwell Team.

Deborah Werner, M.A., PMP


Deborah Werner, M.A., PMP, is a senior program manager at Advocates for Human Potential (AHP). Deborah serves as the Technical Assistance lead for the Substance Abuse and Mental Health Services Administration’s (SAMHSA) Homeless and Housing Resource Network and as the project director for SAMHSA’s Technical Assistance and Training on Women and Families Impacted by Substance Use and Mental Health Disorders contract. Since 1989, she has been engaged in efforts to leverage individual and community assets to build quality supportive health, housing, and social services that improve resiliency, recovery, and social well-being for individuals, families, and communities. She has significant technical assistance expertise designing effective, evidence-based programs and workforce training centered on the needs of individuals, youth, and families experiencing homelessness.

This course has been approved by JBS International, Inc. as a NAADAC Approved Education Provider, for educational credits. NAADAC Provider #377, JBS International, Inc. is responsible for all aspects of their programing. 
The Center for Substance Abuse Treatment (CSAT) has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6442. Programs that do not qualify for NBCC credit are clearly identified. CSAT is solely responsible for all aspects of the programs. 


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