Building Trust and Exceeding Expectations: Service Excellence at Cornell
Wednesday, November 8, 2017 10:00:00 AM PST - 11:30:00 AM PST
Join Cornell’s Elizabeth Martyn ’07 for an inside look at the Service Excellence On-Demand Training from Cornell University. The 8-lesson online program provides teams with actionable frameworks for managing conversations and delivering what customers need, when they need it. You’ll learn how to unify your team’s approach to customer engagement with the same critical thinking skills and proven strategies taught in service education at Cornell University. Create a culture that’s designed to respond to challenges, exceed expectations and delight customers, earning their trust and continued business into the future. In this live discussion, Elizabeth will provide insight into the program, answer your questions about the training, and make recommendations specific to your needs. Join us to learn how you can bring Cornell expertise and world-class service excellence to your organization right away.
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